Submitted Question:
When running VC live each day occasionally our vscreens
will fall out and we are left looking at a green backgroung rather than the
image that we set for the vscreen. Have you ever experienced this and if so,
what should I try to fix this? Thanks!
A few ideas:
1. Be sure the vscreen image or video clip is actually on a local hard drive, not a removable flash drive, external hard drive, network location, etc. If say someone disconnects the drive or the network is running slow, this can happen.
2. Be sure you've saved the project (*.msh file) to a local drive as well, for same reasons as above.
3. Be sure your camera is set to FULL manual mode. Turn off autofocus, autoexposure, anti-jitter (E.I.S.) and set white balance manually. See your cameras manual if unsure how to do this. I cover these steps in setting up your camera chapter 4 of my Training DVD volume 1. Basically you need to keep your camera consistent with the video image it is sending to your computer. Too many folks overlook this, and it is important for achieving clean, consistent keys. Don't change any lighting, and don't zoom in/out once you've set the key. I really like the new V-screen wizard that comes with version 3 of Visual Communicator.
Those ideas may help, let us know below in the comments area and we can continue the conversation...
Thank you for your suggestions. We are on a networked machine where we cannot save to the c drive. I am going to chat with my network folks to see what we can do. I'll let you know what we end up doing. Thanks again!